Posted 04:25PM on Thursday 28 August 2014
Susan Armstrong, who is supported by our Cookstown Supported Living Service, travelled to Edinburgh recently to celebrate her birthday. The trip was a huge success – not least because she was made to feel so welcome at the airport and on the flight.
“I was treated like royalty,” she says, which is why she decided to nominate the airport for the award.
Agnes Lunny, Chief Executive of Positive Futures, said: ”Hearing Susan’s account of her welcome at the airport convinced us that it would be a worthy recipient of the award. It’s encouraging to see that people with a learning or physical disability are made to feel equal to every other traveller.”
Rod Haskins, Belfast International Airport Operations Manager, said: “With over four million passengers passing through our doors every year it is imperative that travelling through the airport is a seamless experience accessible to everyone. We are grateful to Susan for nominating us for this special award as it underlines our commitment to providing a positive airport experience for all. Our partners OCS, who provide the special assistance service on the ground at Belfast International Airport, deserve special credit for providing Susan, as well as 35,000 other passengers each year, with an excellent airport experience. Belfast International Airport and OCS will provide assistance to all passengers who require some extra help when travelling through the airport. Ideally passengers should request the assistance service when making their booking with the airline but if this was not possible then please contact us before your date of travel and we will ensure you are well looked after.”
Belfast International Airport is the biggest company to sign up to the Welcome Award so far.
Susan’s dream is to now travel to England independently to visit her sisters. Staff in the Cookstown service are supporting her to make the dream a reality.